FAQ

What products do you offer? We offer a variety of creative and artistic items, including home decor, personalised gifts, and unique art pieces.

How I can place an order? You can place orders directly through our website. Add the desired items to your cart and follow the checkout process.

What payment methods are accepted? We accept various payment methods, including credit and debit cards, online banking, and other digital payment options.

Is it safe to make payments on your site? Yes, we use SSL encryption and secure payment gateways to protect your payment information.

Can I order a custom-designed item? Yes, we offer custom design services. Please get in touch with us with your requirements for more information.

How do I track my order? Once your order is shipped, we will email you a tracking number.

What are the shipping costs? Shipping costs vary depending on your location and the size of your order. These will be calculated at checkout.

Do you ship internationally? Yes, we ship to various international locations. Please check our shipping policy for more details.

How long does delivery take? Delivery times vary based on location and shipping method. Estimated delivery times will be provided at checkout.

What is your return policy? We accept returns within a specified period for items in their original condition. Please refer to our return policy for details.

How can I cancel or change my order? Orders can be cancelled or changed if they have not been processed or shipped. Please get in touch with customer service immediately for assistance.

What should I do if I receive a damaged item? If you receive a damaged item, please get in touch with us within a specific time frame with photographic evidence for a replacement or refund.

Are there any items that cannot be returned? Certain items, such as custom-made or personalised products, may be exempt from returns. Please check out our return policy.

How do I use a promotional code? You can just enter your promotional code at checkout. If the code is valid, the discount will be automatically applied to your total.

Can I gift-wrap my order? Yes, we offer a gift-wrapping service. You can select this option during the checkout process.

How can I sign up for your newsletter? You can sign up for our newsletter through our website to receive updates on new products, promotions, and more.

Do you have a physical store? We operate primarily online, but our physical store location will be listed soon on our website.

How can I leave a review? After your purchase, you can leave a review on the product page on our website.

Do prices include VAT? Yes, all prices include VAT, where applicable.

How can I contact customer service? Our customer service team can be contacted via email, phone, WhatsApp, or our website's contact form.